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BIOPASJA™ PRIVACY POLICY

Privacy & Cookie Policy

Information About Cookies

The website www.biopasja.pl uses cookies and similar technologies.

Cookies are small text files stored on users’ end devices (e.g., computer, smartphone, tablet) which allow us to:

  • ensure the proper functioning of the site,
  • make it easier to place and process orders,
  • protect the website against abuse,
  • analyze traffic and improve performance,
  • (if you agree) tailor advertising and marketing.

The website www.biopasja.pl does not store personal data in cookies unless you have explicitly provided them (e.g., through a form).

Types of cookies we use

  1. Necessary cookies – required for the site to work (e.g., remembering the cart, login, session security). They cannot be disabled.
  2. Functional cookies – improve user experience (e.g., remembering preferences, language).
  3. Analytical/statistical cookies – help us understand how visitors use the site (e.g., Google Analytics). We use them only if you consent.
  4. Marketing cookies – used to deliver tailored ads and measure campaign performance. We use them only if you consent.

Managing cookies

You can control and delete cookies via your browser settings. You can also withdraw or change your consent at any time through our cookie banner or settings panel. Blocking some cookies may affect the ability to place an order or use certain features of the website.

Web beacons

Some pages and newsletters may contain “web beacons” (also called invisible GIFs or tracking pixels) that allow us to check, for example, whether messages have been opened and which content is of interest. They work together with cookies but do not collect additional personal data.

Legal basis

  • Necessary cookies – Art. 6(1)(f) GDPR (legitimate interest in providing a secure and functional site).
  • Other cookies (analytics, marketing) – Art. 6(1)(a) GDPR (your consent).

Security

We make every effort to ensure a high level of security for users of our website. Please report any events affecting the security of information transmission to: hi@biopasja.com

Changes

We may update this cookie policy, for example if required by law or if we change the cookies we use. The latest version will always be available on our website.

 

At  BIOPASJA sp. z o.o. we care about your privacy and protect your data in line with the GDPR. This summary explains the basics of how we process your information.

 

Who is responsible?

The controller of your personal data is:
BIOPASJA sp. z o.o.
ul. Bartycka 24/26/90, 00-716 Warsaw
E-mail: hi@biopasja.com

 

What data do we collect?

  • Contact details (name, e-mail, phone, address)
  • Order and payment details
  • Delivery information
  • Account details (if you register)
  • Technical information (cookies, IP, device/browser data)

Why do we use your data?

  • To process and deliver your orders
  • To provide your account and customer support
  • To meet legal obligations (tax, accounting)
  • To keep our website safe and running
  • With your consent: send you marketing/newsletters and measure site traffic

Cookies

We use cookies and similar technologies:

  • Necessary cookies – to make the site work
  • Functional cookies – to improve your shopping experience
  • Analytics & marketing cookies – only with your consent

You can manage your cookie choices in your browser or via our cookie banner.

How long do we keep data?

  • Orders & invoices: up to 6 years (legal requirements)
  • Account data: until you delete your account + 6 months (backups)
  • Marketing data: until you withdraw consent
  • Security logs: up to 12 months

  • Your rights

    You have the right to:

    • Access your data
    • Correct or delete it
    • Restrict or object to processing
    • Transfer your data
    • Withdraw consent at any time

    To use your rights, write to us at hi@biopasja.com.

    If you believe your rights are violated, you can complain to the President of the Personal Data Protection Office (UODO) in Poland or your local data protection authority.

 

 

Terms & Conditions of the Online Service

Subject of the Terms

  • 1. These Terms set out the general conditions, rules, and method of sale conducted by BIOPASJA sp. z o.o. with its registered office in Warsaw, via the website www.biopasja.com (hereinafter: the “Online Service”).

Definitions

  • 2. Whenever these Terms refer to:
  1. Business Days – this means the days of the week from Monday to Friday, excluding public holidays as defined by the Polish Act of 18 January 1951 on public holidays;
  2. Delivery – this means the factual act of delivering to the Client, via the Carrier, the Goods specified in the order by the Seller;
  3. Carrier – this means the entity with which the Seller cooperates in the scope of Goods Delivery, i.e., a courier company;
  4. Password – this means a string of letters, digits, or other characters chosen by the Client during Registration in the Online Service, used to secure access to the Client Account in the Online Service;
  5. Consumer Hotline – this means the phone number +48 22 559 11 87, through which the Client may contact the Seller to obtain information related to a concluded Sales Agreement;
  6. Client – this means an entity for whom, in accordance with these Terms and applicable law, electronic services may be provided or with whom a Sales Agreement may be concluded;
  7. Consumer – this means a natural person making a legal transaction with an entrepreneur that is not directly related to that person’s business or professional activity;
  8. Client Account – this means an individual panel for each Client, activated for the Client by the Seller after the Client completes Registration and concludes an agreement for the provision of the Client Account service;
  9. Entrepreneur – this means a natural person, legal person, or organizational unit without legal personality that is granted legal capacity by statute, conducting business or professional activity in its own name and entering into a legal transaction directly related to such activity;
  10. Terms – this means these Terms & Conditions;
  11. Registration – this means the factual action performed as specified in the Terms, required for the Client to use all functionalities of the Online Service;
  12. Seller – this means BIOPASJA sp. z o.o., ul. Bartycka 24/26/90, 00-716 Warsaw, REGON 361864465, NIP 5213700149, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under KRS 0000563885, share capital: PLN 5,000, e-mail: hi@biopasja.com, being also the owner of the Online Service;
  13. Website of the Service – this means the website www.biopasja.com, through which the Seller operates the Online Service;
  14. Goods – this means a product presented by the Seller via the Website of the Service together with its packaging, which may be the subject of a Sales Agreement;
  15. Durable Medium – this means a material or tool enabling the Client or the Seller to store information personally addressed to them, in a way that allows access to the information in the future for a period appropriate to the purposes of such information, and that allows the stored information to be reproduced in unchanged form and the entity from whom the information originates to be identified;
  16. Sales Agreement – this means a distance sales agreement concluded under the rules specified in these Terms between the Client and the Seller.

General Provisions and Use of the Online Service

  • 3.
  1. All rights to the Online Service, including proprietary copyrights, intellectual property rights to its name, its internet domain, the Website of the Service, as well as to the templates, forms, logos, and images posted on the Website of the Service (except for certain logos and images presented on the Website of the Service for the purpose of presenting goods, the copyrights to which belong to third parties) belong to the Seller.
  2. The Seller uses a “cookies” mechanism which, during Clients’ use of the Website of the Service, are saved by the Seller’s server on the Client’s end device hard drive. The use of cookies is intended to ensure the correct operation of the Website of the Service on Clients’ end devices. This mechanism does not damage the Client’s end device and does not cause configuration changes to the Client’s end device or to the software installed on such devices. Each Client may disable the “cookies” mechanism in the internet browser of their end device. The Seller indicates that disabling “cookies” may, however, cause difficulties or prevent the use of the Website of the Service.
  3. To place an order in the Online Service via e-mail, the Client must have an active e-mail account.
  4. To place an order in the Online Service by phone, the Client must have an active phone number and an active e-mail account.
  5. It is prohibited for the Client to provide unlawful content and to use the Online Service or the Website of the Service in a manner contrary to the law, good customs, or infringing the personal rights of third parties.
  6. The Seller declares that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorized acquisition and modification of Clients’ data by unauthorized persons; therefore Clients should use appropriate technical measures to minimize the above risks. In particular, they should use antivirus programs and tools that protect the identity of internet users. The Seller never asks the Client to disclose the Password in any form.
  7. It is not permissible to use the resources and functionalities of the Online Service to conduct activity by the Client that would infringe the Seller’s interests.

Registration in the Online Service

  • 4.
  1. To create a Client Account, the Client is obliged to complete a free Registration on the Website of the Service.
  2. Registration is not required to place an order in the Online Service.
  3. To Register, the Client should complete the registration form made available by the Seller on the Website of the Service and send the completed form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Client enters an individual Password of their choice.
  4. While completing the registration form, the Client has the opportunity to read these Terms, accepting their content by ticking the appropriate checkbox in the form.
  5. During Registration, the Client may voluntarily consent to the processing of their personal data for marketing purposes by ticking the appropriate checkbox in the registration form. In such a case, the Seller expressly informs about the purpose of collecting the Client’s personal data, as well as about the recipients of this data known to the Seller or anticipated.
  6. The Client’s consent to the processing of personal data for marketing purposes is not a condition for concluding with the Seller an agreement for the electronic service of maintaining a Client Account. Consent may be withdrawn at any time by submitting to the Seller an appropriate statement by the Client, which may be sent to the Seller’s address via e-mail.
  7. After sending the completed registration form, the Client promptly receives, by e-mail to the address provided in the registration form, confirmation of Registration from the Seller. At that moment, an agreement for the electronic service of maintaining a Client Account is concluded, and the Client gains access to the Client Account and the ability to modify the data provided during Registration.

Orders

  • 5.
  1. The information contained on the Website of the Service does not constitute an offer by the Seller within the meaning of the Civil Code, but merely an invitation to Clients to submit offers to conclude a Sales Agreement.
  2. The Client may place orders in the Online Service via the Website of the Service or via e-mail, 24 hours a day, 7 days a week.
  3. The Client may place orders in the Online Service by phone during the hours and on the days indicated on the Website of the Service.
  4. A Client placing an order via the Website of the Service composes the order by selecting the Goods they are interested in and adding them to the CART. After completing the entire order and indicating in the CART the method of Delivery and the form of payment, the Client places the order by sending the order form to the Seller by selecting the “Buy and pay” button on the Website of the Service. Each time before sending the order to the Seller, the Client is informed about the total price for the selected Goods and Delivery, as well as about all additional costs which the Client is obliged to bear in connection with the Sales Agreement.
  5. In particular cases, the quantity of Goods that the Client purchases may be limited, of which the Client is informed each time during the ordering process.
  6. A Client placing an order via e-mail sends it to the e-mail address provided by the Seller on the Website of the Service. In the message sent to the Seller, the Client provides, in particular: the name of the Goods, color and quantity from among the Goods presented on the Website of the Service, and the Client’s contact details.
  7. After receiving from the Client the e-mail referred to in § 5(6), the Seller sends the Client a return e-mail, providing its registration details, the price of the selected Goods and the available forms of payment and the method of Delivery along with its cost, as well as information about all additional payments that the Client would have to bear under the Sales Agreement. The message also contains information for the Client that concluding a Sales Agreement via e-mail entails an obligation to pay for the ordered Goods. On the basis of the information provided by the Seller, the Client may place the order by sending an e-mail to the Seller indicating the chosen form of payment and method of Delivery.
  8. Placing an order referred to in § 5(7) constitutes the Client submitting to the Seller an offer to conclude a Sales Agreement for the Goods covered by the order. Placing such an order is equivalent to acceptance of these Terms.
  9. After placing the order, the Seller sends to the e-mail address provided by the Client confirmation of acceptance of the order. The confirmation of acceptance of the order is the Seller’s statement of acceptance of the offer referred to in § 5(8) above, and upon its receipt by the Client the Sales Agreement is concluded.
  10. A Client placing an order by phone uses the telephone number provided by the Seller on the Website of the Service. The Client places an order by phone by stating to the Seller the name of the Goods from among the Goods listed on the Website of the Service and the quantity of the Goods they wish to order. Then, after completing the entire order, the Client specifies the method and address of Delivery and the form of payment, and also indicates, at their choice, their e-mail address or postal address for order confirmation. Each time during the placement of an order by phone, the Seller informs the Client about the total price of the selected Goods and the total cost of the chosen method of Delivery, as well as about all additional costs that the Client is obliged to bear in connection with the Sales Agreement.
  11. Placing an order in accordance with § 5(10) takes place in real time, i.e., during the telephone call with the Seller, and at that moment the Sales Agreement is concluded.
  12. After concluding the Sales Agreement, the Seller confirms its terms to the Client by sending them on a Durable Medium to the Client’s e-mail address or in writing to the address indicated by the Client.

Payments

  • 6.
  1. The prices posted on the Website next to the Goods are gross prices expressed in Polish zloty (PLN). The prices do not include Delivery costs or any other costs that the Client will be obliged to bear in connection with the Sales Agreement, of which the Client will be informed when choosing the method of Delivery and placing the order.
  2. The Client may choose the following payment methods for the ordered Goods:
    1. bank transfer to the Seller’s bank account;
    2. payment card or bank transfer via an external fast-payment system;
    3. cash on delivery.
  1. If prepayment is chosen, the Client should make payment for the order in the amount resulting from the concluded Sales Agreement within 7 Business Days.
  2. In the event that the Client fails to make payment within the period referred to in § 6(3), the Seller has the right to withdraw from the Sales Agreement. After the ineffective expiry of the deadline for making payment, the Seller will send the Client, on a Durable Medium, a statement of withdrawal from the agreement on the basis of Article 492 of the Polish Civil Code (Act of 23 April 1964).
  3. Choosing cash on delivery involves an additional fee of PLN 40. In the case of ordering a larger number of Goods, the obligation to pay the additional fee applies only once for the order.
  4. In the case of placing an order for an amount exceeding PLN 1,500, the Seller reserves the right to limit the method of payment by requiring prepayment of all or part of the value of the order.

Delivery

  • 7.
  1. The Seller carries out Delivery within the territory of the Republic of Poland as well as abroad.
  2. The Seller is obliged to deliver the Goods being the subject of the Sales Agreement free from defects.
  3. The Seller posts on the Website of the Service information about the estimated number of Business Days needed for Delivery and order fulfillment.
  4. The ordered Goods are delivered to the Client via the Carrier to the address indicated in the order. The Client will be notified of dispatch of the Goods by e-mail. The e-mail contains a waybill number on the basis of which it is possible to locate the Goods via the Carrier’s website.
  5. The cost of Delivery depends on the weight of the ordered Goods, calculated in tiers up to 30 kg, with a new cost bracket for each subsequent 30 kg.
  6. The Client is obliged to examine the delivered shipment within the time and in the manner customary for shipments of a given type. In the event of discovering a shortage or damage to the shipment, the Client has the right to request that the Carrier draw up the appropriate protocol.
  7. In accordance with the Client’s wishes, the Seller attaches to the shipment being the subject of Delivery a VAT invoice or sends, by e-mail to the electronic address provided by the Client when placing the order, a VAT invoice covering the delivered Goods. The VAT invoice is delivered by e-mail in the form of an electronic file in PDF format.

Statutory Warranty (Rękojmia)

  • 8.
  1. The Seller ensures Delivery of Goods free from physical and legal defects. The Seller is liable to the Client if the Goods have a physical or legal defect (statutory warranty).
  2. If the Goods have a defect, the Client may:
    1. submit a statement to reduce the price or withdraw from the Sales Agreement, unless the Seller promptly and without excessive inconvenience to the Client replaces the defective Goods with defect-free Goods or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the Goods with defect-free Goods or to remove the defects. The Client may, instead of the method proposed by the Seller, demand replacement of the Goods with defect-free Goods or, instead of replacement, demand removal of the defect, unless bringing the item into conformity with the agreement in the manner chosen by the Client is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing excessive costs, the value of defect-free Goods, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the Client would be exposed by another means of satisfaction;
    2. demand replacement of the defective Goods with defect-free Goods or removal of the defect. The Seller is obliged to replace the defective Goods with defect-free Goods or remove the defect within a reasonable time without excessive inconvenience to the Client. The Seller may refuse to satisfy the Client’s demand if bringing the defective Goods into conformity with the Sales Agreement in the manner chosen by the Client is impossible or, compared to the other possible method of bringing into conformity, would require excessive costs. The costs of repair or replacement are borne by the Seller.
  1. In the case of a Client who is a Consumer, the cost of delivering the complained-of Goods is covered by the Seller.
  2. The Seller is liable under the statutory warranty if a physical defect is discovered before the expiry of two years from the delivery of the Goods to the Client. The claim to remove a defect or replace the Goods with defect-free Goods becomes time-barred after one year, but this period may not end before the expiry of the period referred to in the previous sentence. Within that period, the Client may withdraw from the Sales Agreement or submit a statement to reduce the price due to the defect in the Goods. If the Client demanded replacement of the Goods with defect-free Goods or removal of the defect, the deadline to withdraw from the Sales Agreement or submit a statement to reduce the price begins upon the ineffective expiry of the deadline for replacement of the Goods or removal of the defect.
  3. Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Client in any form.
  4. The Seller, within 14 (fourteen) days from the date of receipt of the Client’s request containing a complaint, will respond to the complaint regarding the Goods or the complaint related to the performance of the Sales Agreement. The Client may send photographic documentation of the Goods to the Seller’s e-mail address, on the basis of which the Seller may consider the complaint.
  5. The Seller enables a Client who is a Consumer to use out-of-court consumer dispute resolution. The competent authority for the Seller is the Regional Trade Inspection Authority in Warsaw.

Guarantee

  • 9.
  1. Goods sold by the Seller may be covered by a guarantee granted by the manufacturer of the Goods or the distributor.
  2. In the case of Goods covered by a guarantee, information regarding the existence and content of the guarantee is presented on the Website of the Service.

Right of Withdrawal from the Sales Agreement

  • 10.
  1. A Client who is a Consumer and has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
  2. The period for withdrawal from the Sales Agreement begins from the moment the Consumer takes possession of the Goods.
  3. The Consumer may withdraw from the Sales Agreement by submitting to the Seller a statement of withdrawal. The statement may be made on the form whose template is posted by the Seller on the Website of the Service at: www.biopasja.com. To meet the deadline, it is sufficient to send the statement before its expiry to the address: BIOPASJA sp. z o.o., ul. Bartycka 24/26, pavilion 90, 00-716 Warsaw or to the e-mail address: hi@biopasja.com.
  4. In the event of withdrawal from the Sales Agreement, it is considered not concluded.
  5. If the Consumer submitted a statement of withdrawal from the Sales Agreement before the Seller accepted the offer, the offer ceases to be binding.
  6. The Seller is obliged to promptly, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Sales Agreement, return to the Consumer all payments made by the Consumer, including the cost of Delivery of the Goods to the Consumer. The Seller may withhold the refund of payments received from the Consumer until the Goods are received back or until the Consumer provides proof of having sent back the Goods, depending on which event occurs first.
  7. If the Consumer exercising the right of withdrawal chose a method of Delivery of the Goods other than the least expensive standard Delivery method offered by the Seller, the Seller is not obliged to refund to the Consumer the additional costs incurred by the Consumer.
  8. The Consumer is obliged to return the Goods to the Seller promptly, but no later than within 14 days from the day on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods to the Seller’s address before the expiry of this period. Returned Goods should be delivered or sent to the address: BIOPASJA sp. z o.o., ul. Bartycka 24/26/90, 00-716 Warsaw.
  9. In the event of withdrawal, the Client who is a Consumer bears only the direct costs of returning the Goods.
  10. If, due to their nature, the Goods cannot be returned by ordinary post, the Seller informs the Consumer about the costs of returning the Goods on the Website of the Service or individually after the order is placed.
  11. The Consumer is liable for any diminution in the value of the Goods resulting from handling them beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
  12. The Seller makes the refund using the same payment method as that used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for them.
  13. The right of withdrawal from the Sales Agreement does not apply to a Client who is a Consumer with respect to agreements in which the Goods are non-prefabricated, produced according to the Consumer’s specifications or serving to satisfy the Consumer’s individualized needs.
  14. The right of withdrawal from the Sales Agreement does not apply to a Client who is a Consumer with respect to agreements in which the Goods are supplied in sealed packaging which, after opening the packaging, cannot be returned due to the breaking of the seal, e.g., a canister of bioethanol, if the packaging was opened after delivery.

Additional Services Provided by the Seller

  • 11.
  1. The Seller provides the following free electronic services to Clients:
    1. Contact Form;
    2. Maintaining a Client Account.
  1. The services referred to in § 11(1) are provided 24 hours a day, 7 days a week.
  2. The Seller reserves the right to choose and change the type, form, timing, and method of providing access to selected services referred to in § 11(1), of which it will inform Clients in a manner appropriate for changes to the Terms.
  3. The Contact Form service consists of sending a message to the Seller using the form placed on the Online Shop Website.
  4. Resignation from the free Contact Form service is possible at any time and consists of ceasing to send inquiries to the Seller.
  5. The Client Account service is available after Registration under the rules set out in the Terms and consists of providing the Client with a dedicated panel within the Website of the Service, enabling the Client to modify the data provided during Registration, as well as to track the status of order fulfillment and the history of orders already completed.
  6. A Client who has completed Registration may submit a request to the Seller to delete the Client Account; in the case of a request to delete the Client Account, it may be deleted within 14 days from the request.
  7. The Seller is entitled to block access to the Client Account and additional services in the event of the Client acting to the detriment of the Seller or other Clients, breaching the law or the provisions of the Terms, and also when blocking access to the Client Account and additional services is justified on security grounds – in particular: by the Client breaching the security of the Website of the Service or by other hacking activities. Blocking access to the Client Account and additional services for any reason lasts for the period necessary to resolve the issue forming the basis for blocking access to the Client Account and additional services. The Seller notifies the Client of the blocking of access to the Client Account and additional services by e-mail to the address provided by the Client in the registration form.

Protection of Personal Data (GDPR)

  • 12.
  1. Controller. The controller of Clients’ personal data is BIOPASJA sp. z o.o., ul. Bartycka 24/26/90, 00-716 Warsaw, e-mail: hi@biopasja.com (“Controller” or “Seller”).
  2. Purposes and legal bases (Art. 6 GDPR). The Controller processes personal data for:
    • Conclusion and performance of Sales Agreements and electronic services (client account, contact form), including payments, delivery, complaints/returns — Art. 6(1)(b) GDPR.
    • Compliance with legal obligations (e.g., tax/accounting, consumer law) — Art. 6(1)(c) GDPR.
    • Legitimate interests of the Controller, such as ensuring ICT/security of the Service, fraud prevention, establishment/defence of claims, and direct marketing of own products, as well as aggregated/anonymous analytics — Art. 6(1)(f) GDPR.
    • Marketing based on consent (e.g., newsletter; analytics/marketing cookies) — Art. 6(1)(a) GDPR.
  1. Categories of data. Identification data (e.g., name, company, VAT no.), contact data (address, e-mail, phone), order and payment data, delivery details, claims/complaints data, account login details (hashed password), and technical data related to the use of the Website (e.g., device/browser data, IP, cookie identifiers).
  2. Requirement to provide data. Providing data is voluntary, but necessary to create an account, place and fulfil an order, or receive support. Failure to provide required data may prevent those actions.
  3. Recipients. Data may be shared with: carriers/couriers (delivery), payment providers (payments), hosting/IT and security providers (maintenance, backups, anti-abuse), accounting and legal advisors (compliance and claims), and (where consent or another lawful basis applies) marketing tools. Some recipients may act as independent controllers (e.g., payment institutions).
  4. Transfers outside the EEA. If data are transferred outside the EEA (e.g., to IT providers), the Controller applies safeguards required by GDPR, in particular Standard Contractual Clauses (SCCs) together with appropriate technical/organisational measures. Information about current transfers and safeguards is available on request at hi@biopasja.com.
  5. Retention periods.
    • Contracts, orders, invoices: for the contract term and then for limitation periods and statutory archiving (typically up to 6 years under Polish accounting/tax law, counting from the end of the financial year).
    • Client Account: for the life of the account, then up to 6 months for security/backup logs unless legal claims require longer.
    • Complaints/returns/warranty: for the time needed to handle the case and applicable limitation periods.
    • Marketing based on consent: until consent is withdrawn or objection is raised, then for evidence purposes for up to 3 years.
    • Security/event logs: typically up to 12 months, unless needed longer for incident handling.
  1. Rights of data subjects. You have the right to access, rectification, erasure, restriction, data portability, and objection (to processing based on Art. 6(1)(f) GDPR, including direct marketing). Where processing relies on consent, you may withdraw consent at any time (withdrawal does not affect prior lawful processing). To exercise rights, contact hi@biopasja.com.
  2. Right to lodge a complaint. You have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO) in Poland (uodo.gov.pl) or with your local supervisory authority.
  3. Automated decision-making. Your data are not subject to decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
  4. Cookies and similar technologies. Necessary cookies are used to ensure the Website functions (legitimate interest, Art. 6(1)(f) GDPR). Functional, analytics/statistics and marketing cookies are used only with your consent (Art. 6(1)(a) GDPR). You can manage/withdraw consent at any time via the cookie banner or your browser; blocking some cookies may affect shopping features. Details are set out in the Privacy & Cookie Policy available on the Website.
  5. Sources of data. Where we obtain data indirectly (e.g., when someone orders a gift for you or via marketplace integrations), we process identification and delivery contact details supplied by the ordering party or partner platform to fulfil delivery and legal obligations.

Final Provisions

  • 13.
  1. The Seller is liable for non-performance or improper performance of an agreement; however, in the case of agreements concluded with Clients who are Entrepreneurs, the Seller is liable only in the case of intentional damage and within the limits of the actual losses incurred by the Client who is an Entrepreneur.
  2. The content of these Terms may be recorded by printing, saving to a medium, or downloading at any time from the Website of the Service.
  3. In the event of a dispute arising under a concluded Sales Agreement, the parties will seek to resolve the matter amicably. The law applicable to resolving any disputes arising under these Terms is Polish law, and the court competent to resolve such disputes is the common court having jurisdiction over the Seller’s registered office.
  4. The Seller informs a Client who is a Consumer about the possibility of using out-of-court methods of complaint handling and redress. The rules of access to such procedures are available at the offices or on the websites of entities authorized to handle out-of-court dispute resolution. These may in particular be consumer ombudsmen or the Regional Trade Inspection Authorities, the list of which is available on the website of the Office of Competition and Consumer Protection (UOKiK): http://www.uokik.gov.pl/spory_konsumenckie.php. The Seller informs that the EU ODR platform for online dispute resolution between consumers and traders at EU level is available at: http://ec.europa.eu/consumers/odr/.
  5. The Seller reserves the right to amend these Terms. All orders accepted by the Seller for fulfillment before the effective date of the new Terms are carried out on the basis of the Terms that were in force on the day the Client placed the order. The amendment to the Terms enters into force 7 days from the date of publication on the Website of the Service.
  6. Agreements with the Seller are concluded in the English language.
  7. These Terms enter into force on 10.01.2017.

 

English version

  1. Controller. The controller of personal data is BIOPASJA sp. z o.o., ul. Bartycka 24/26/90, 00-716 Warsaw, e-mail: hi@biopasja.com.
    (If a Data Protection Officer has been appointed, their contact details should be listed here).
  2. Purposes and legal bases for processing (Art. 6 GDPR):
    • contract conclusion and performance (e.g. Client Account, contact form) – Art. 6(1)(b) GDPR,
    • compliance with legal obligations (e.g. tax, accounting, consumer law) – Art. 6(1)(c) GDPR,
    • legitimate interests of the controller (e.g. service security, fraud prevention, claims handling, direct marketing of own products, aggregated statistics) – Art. 6(1)(f) GDPR,
    • marketing and analytics based on consent (e.g. newsletter, non-essential cookies) – Art. 6(1)(a) GDPR.
  3. Categories of data. Identification data, contact details, order and payment data, delivery data, complaint/warranty data, account login data (passwords encrypted), technical data related to Service use (IP address, device/browser data, cookie identifiers).
  4. Voluntary nature. Providing data is voluntary but necessary to create an account, place an order, fulfill it or receive support. Failure to provide required data may prevent these actions.
  5. Recipients. Data may be shared with entities supporting contract performance, i.e. carriers and courier companies, payment operators, IT/hosting providers, legal and accounting advisors, and in case of marketing activities – marketing tool providers (based on consent or other legal basis).
  6. Transfers outside the EEA. If data is transferred outside the European Economic Area (e.g. to IT providers), the controller applies legal safeguards, in particular Standard Contractual Clauses (SCC) together with appropriate technical and organizational measures. Details are available upon request at hi@biopasja.com.
  7. Retention periods:
    • contracts, orders, invoices – for the duration of the contract and then as required by law (generally up to 6 years),
    • client account data – for as long as the account exists, then up to 6 months for security and backups,
    • complaint/warranty data – for as long as necessary for handling and limitation periods,
    • marketing data (based on consent) – until consent is withdrawn or objection raised, then up to 3 years for evidence purposes,
    • technical/security logs – generally up to 12 months, unless longer retention is necessary due to incidents.
  8. Rights. Data subjects have the right to access, rectify, erase, restrict processing, data portability and object to processing (including direct marketing). If processing is based on consent, it can be withdrawn at any time without affecting prior lawful processing.
  9. Complaints. Data subjects have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO) or another competent supervisory authority.
  10. Automated decisions. Personal data is not used for decisions based solely on automated processing that produce legal effects or similarly significantly affect individuals.
  11. Cookies and similar technologies.
    • Necessary cookies are used based on the controller’s legitimate interest (Art. 6(1)(f) GDPR).
    • Functional, analytics/statistics and marketing cookies are used only with consent (Art. 6(1)(a) GDPR).
    • Users may change or withdraw consent at any time via browser settings or the cookie banner. Disabling some cookies may limit Service functionality.
  12. Data sources. Where personal data is obtained indirectly (e.g. gift orders, integrations with sales platforms), the controller processes identification and contact data necessary for delivery and legal obligations.